How it works
What to send, what comes back, and when.
1. Send the job
Use the form, or email everything to the address at the bottom of the page, or message us on WhatsApp, LINE or WeChat. What helps most, roughly in order:
- Photos. Wide shots of each area, then close-ups of the panel, the existing fixtures, the access path, anything damaged. Phone photos are fine. Ten photos beat two.
- Measurements. Room sizes, run lengths, ceiling heights. Tape, laser or paced-out is all fine; tell us which.
- What the customer asked for. In their words if possible, including the “while you’re here” items.
- Location. ZIP or postcode, so we use the right supplier prices, tax and permit lines.
- Your rates. Hourly labor rate, material markup, and any minimums. We save them for next time.
- Your template, if you have one. Excel, Word, PDF, or a screenshot of what you usually send. We match it.
- Plans, if there are any. PDF or DWG. We do quantity takeoffs from drawings for larger jobs.
Voice messages are fine. Mixed languages are fine.
2. We build the estimate
Overnight for North America and Australia; same evening to next morning for Japan and Korea. The process is the same every time:
- Scope. We write down what the job includes and what it doesn’t, from your photos and notes. If something important is missing, we email you a short list of questions right away rather than guessing.
- Takeoff. Materials by line: part, quantity, unit. Lengths from your measurements plus the waste factors normal for that trade.
- Pricing. Current prices from the suppliers you named, or the usual big-box and trade suppliers for that market if you didn’t name any. Your markup on top.
- Labor. Hours by task at your rate, based on published labor norms adjusted for the conditions in your photos: access, height, occupied home, old building.
- Extras. Permits, inspections, disposal, equipment rental, travel. Options the customer might add. Tax lines for the jurisdiction.
- Review. A second pass against the photos and a check that the totals make sense for the market. Then it goes to you.
3. What you receive
- The estimate in your template, or in our clean default: Excel plus PDF.
- Materials list you can hand to the supply counter.
- Labor breakdown by task, so you can see where the hours went.
- Assumptions and exclusions, written for the customer to read.
- Options priced separately, for upselling.
- A short note to you on anything we were unsure about.
One round of revisions is included: change the scope, swap materials, adjust hours, and we turn it around within a few hours.
Timing
| Market | Send by (your local time) | Ready by (your local time) |
|---|---|---|
| United States, Canada | 20:00 | 07:00 next morning |
| Australia | 20:00 | 07:00 next morning |
| Japan, Korea | 18:00 | 09:00 next morning |
Rush turnaround within four hours is available during Taiwan working hours (09:00 to 22:00 UTC+8) for 50% extra. Large jobs from drawings may take two to three days; we tell you before starting.
What we are not
We are not licensed in your jurisdiction and we are not on site. The estimate is prepared from what you send and is for your review. You decide what to quote, you pull the permits, you are responsible for code compliance. Every estimate says so on the first page, and our terms say it in full.